Managers and team leads

    For managers: a day of other people, and the ninety seconds between them

    Eleven conversations, six of them emotionally loaded, none of them your own work. You held a good face for all of them and by five you have nothing left for the people at home. You cannot remember what was decided in the second one.

    The day

    Where the sessions go

    6 sessions · 31 minutes across a working day

    1. On waking

      Coherent Breathing

      Before Slack. A manager who starts the day inside other people's problems never gets a baseline of their own.

      6 min
    2. Before the first one-to-one

      Box Breathing

      Even counts: steady and present rather than sedated. You need to be able to listen, which is harder than it sounds at 09:00.

      3 min
    3. Between meetings

      Physiological Sigh

      Stand, look far, four long exhales, one line of notes. Every gap, including the ones you do not think you need.

      1 min
    4. Before a hard conversation

      Heart-Focused Breathing

      One sentence, one outcome, three minutes. Then say the sentence in the first two minutes rather than circling it for twenty.

      3 min
    5. End of workday

      Extended Exhale

      Other people's problems do not close themselves. Write what is unfinished, state the ending, then breathe.

      8 min
    6. Before sleep

      Pre-Sleep Breathing

      Replaying the difficult conversation at midnight is the default. The long exhale is what competes with it.

      10 min

    Emotional labour is work, and it is not counted

    Managing the display of your own emotion — staying calm in a difficult conversation, appearing confident during a reorganisation — is a form of work with measurable costs. Surface acting in particular is associated with exhaustion and worse wellbeing across a large literature. A manager's day is largely this, and it appears nowhere in any workload calculation, which is why the tiredness feels unearned.

    The switches are between people, not tasks

    Attention residue applies to conversations too: you arrive at the fourth still processing the second. Video adds its own load — excessive close-up eye contact, constant self-view, reduced mobility, and harder work to read non-verbal signals through a small window. The compounding of those two is why a day of meetings feels like a fight nobody had.

    Breaks between meetings are measurably protective

    Stress-associated brain activity accumulates across back-to-back meetings and short breaks between them reduce it and improve engagement in the next one. Ninety seconds, standing, with a distance gaze and four long exhales, is enough to matter — which is fortunate, because ninety seconds is what exists.

    What this will not do

    This protects your recovery. It does not reduce the number of conversations, resolve a team that is under-resourced, or make a reorganisation less painful for the people in it. Managers are frequently handed individual wellbeing tools in place of structural fixes, and it is worth being clear that this is not that: if eleven loaded conversations a day is the design, the design is the problem.

    The full protocol

    5-Day Meeting Marathon

    5 days, written day by day with what to measure. It is inside the app, and the free Control Pause test is the number it starts from.

    Questions people in this role ask

    Why am I so tired when I have not done anything?
    Because managing your own emotional display all day is work, and surface acting in particular is consistently associated with exhaustion. It does not appear in any workload calculation, which is why the tiredness feels unaccounted for.
    I cannot get gaps in my calendar. What then?
    Change the default length of the meetings you organise to twenty-five or fifty minutes, and leave calls ninety seconds early. Nobody notices, and it is the difference between a day with resets and a day without.
    What helps most with difficult conversations?
    Writing the one sentence down before you go in, and saying it in the first two minutes. The breathing steadies you; the prepared sentence is what survives the arousal.

    What this page is built on

    • — Hülsheger & Schewe, 2011, Journal of Occupational Health Psychology — meta-analysis of emotional labour, wellbeing and performance
    • — Microsoft Human Factors Lab, 2021 — EEG evidence on breaks between consecutive meetings
    • — Bailenson, 2021, Technology, Mind and Behavior — nonverbal overload in videoconferencing
    • — Sonnentag & Fritz, 2015, Journal of Organizational Behavior — detachment and recovery

    What this usually shows up as

    Other roles